Returns & Exchanges

At Dona Teas & Tisanes, we strive for the highest quality in every blend, but due to the perishable nature of our food products, we cannot accept returns once items have been opened. If your order is damaged or incorrect, please reach out to us within 14 days of receipt for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your tea or tisane purchase.

• 2.
  Provide Documentation

  For items damaged during transit, please attach clear photos of the packaging and the product to help us expedite your claim.

• 3.
  Review Period

  Our team will review your request within 48 business hours to determine eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or ship out your replacement tea blends at no additional cost to you.