Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
What is the difference between tea and a tisane?
Tea specifically refers to the leaves of the Camellia sinensis plant (like Black, Green, or Oolong). Tisanes, often called herbal teas, are caffeine-free infusions made from dried herbs, flowers, spices, or fruits.
How should I store my Dona Teas to maintain freshness?
We recommend storing your teas and tisanes in a cool, dry place away from direct sunlight. Keep the packaging tightly sealed to preserve the essential oils and aromatic profiles of the ingredients.
Where do you ship and how long does it take?
We currently ship nationwide. Orders are typically processed within 1-2 business days, and standard shipping usually takes 3-5 business days depending on your location.
Are your tea bags compostable?
Yes, sustainability is at our core. Our pyramid tea sachets are made from plant-based, biodegradable materials that are fully compostable in municipal facilities.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on opened tea. However, if your order arrived damaged or you received the wrong item, please contact us within 14 days for a replacement or refund.
Do you offer wholesale opportunities for cafes or retail?
Absolutely. We love partnering with like-minded businesses. Please visit our Wholesale page or email our team directly to receive our current catalog and volume pricing.